The plush children's toy is for children 3 and over. Please be advised as with all toys, a choking hazard may exist so please exercise caution. As for the dog toy, dogs of all ages can enjoy squeaking their plush Santa Dog toy. The children's toy is 9 inches tall and has a gift sack attached. The dog's toy is 6 inches tall and has a squeaker inside. Both toys are full plush.
The best way to find out the status of your order is to visit our order tracking page HERE. All you have to do is enter your order number and your email address, and the system will display the progress and status of your order in real-time.
We process and ship out orders within 1 week of the order being placed.
We will send you a shipment notification email as soon as your order is sent out, so keep an eye on your email inbox (and make sure that incoming messages from 'firstname.lastname@example.org' aren't going into your spam folder!)
Due to the large order volumes we receive leading into the holiday season, please don't delay in ordering so we can ensure you will receive your package before Christmas.
All orders are shipped via USPS First Class 2-4 business days.
To ensure your package does arrive by Christmas we are self imposing a December 18th deadline on all orders.
We charge a $4.99 flat rate for USPS Priority shipping to any customer within the USA. No matter how many items you order, we will only charge you that single flat rate, so the more Santa Dog gifts you order, the more economical your purchase will be and the more names you'll be able to check off your Christmas list.
If you would like to request a custom shipping alternative for your order, please contact us directly by email at email@example.com.
All orders come with tracking, and we provide you with your order tracking number as soon as your order has shipped.
IMPORTANT: Before you email us requesting the tracking info for your order, please first check your inbox to see if you have already received an automated shipment notification email from us (from firstname.lastname@example.org specifically), which will, in most cases, already provide you with your tracking info, along with a direct link to your package tracking.
Alternatively, you can check our order tracking page HERE. All you have to do is enter your order number and your email address, and if your order has tracking, the system will display the progress and status of your order in real-time.
If you have just finished placing your order and we have not yet shipped it out because we are still processing your order, then tracking info does not yet exist for your shipment... but rest assured, your tracking number will be generated soon, at which point you will receive an automated shipment notification email from email@example.com with your shipment confirmation and relevant details.
We currently ship to customers located in the USA only. If you are from a different country, please send us a quick email to firstname.lastname@example.org and we can most likely set up a custom order for you, and quote you a shipping rate specific to your location. Alternatively, if you're shopping from outside of the USA, you might want to consider using MyUS.com, which allows you to shop to a dedicated US-based P.O. box.
Please make sure to TRIPLE CHECK your shipping address before you place your order. Your shipping address should have NO typos or errors, as we will ship to whatever address you input into our shopping cart form, and there's no way for us to know whether you entered it correctly or not.
When your order is en-route, it's always a good idea to keep track of your tracking progress. Depending on the size and value of your package, you may need to be home to accept it. More often than not, if you're not home when delivery is attempted, the postal service or carrier will leave a notification at your door asking you to schedule another time for delivery, or asking you to come pick up your package at the nearest post office.
If you provide an incorrect shipping address at the time of placing your order, or if the postal service or carrier attempts to deliver your order without success because you are not available to accept your package and then fail to collect it from your nearest post office, then the postal service or carrier may record your package as 'undeliverable'. The package will likely then be returned to us, at which point we will need to get in touch with you to determine how to get your order to you, whether that means charging a new shipping fee and re-shipping to a corrected address, or to a different address altogether (or alternatively refunding your order minus your original shipping charge).
All orders are charged in US Dollars, so if you are purchasing from outside the US, your credit card statement will reflect the order value in your local currency (calculated by your bank or credit card company at their exchange rate).
In general, if you'd like to add items to an existing order, it's easiest to simply place another order for the additional items. If in doubt, just send us a quick email to email@example.com, and we'll be happy to help you out with it.
If you have a Santa Dog discount code (AKA coupon code / promo code), all you have to do is enter it into the 'discount code' text field in the shopping cart checkout page when you're entering your shipping info. Then once you continue through to select your shipping method, your discount will be automatically applied. If you have any questions, just send us a quick email to firstname.lastname@example.org and we'll be happy to help you out.
If you would like to request a return, please contact us directly by email at email@example.com within 7 days of receiving your items. Make sure to include your order details (date, item, order number). We will make every effort to ensure that you are happy with your purchases and with our service. In general, if you received the wrong item, we will replace it with the right one, or if an item is defective, we will replace it with a new one, and if all else fails, we will process a refund for your payment. If you are unsure about your order, please contact us before placing it to ask for our assistance, as we will generally not replace or refund an item if it is in fact the correct item you ordered and it is not defective. We try to look at returns in as practical a manner as possible - we always want to be fair and reasonable. So if your return request is fair and reasonable, then we've got you covered!
If we have approved a refund for your purchase, we will confirm with you as soon as it's been processed, and the funds will be returned to your original payment method (eg. credit card or PayPal). Your funds will then usually arrive within just 3 to 5 days, if not sooner.
No worries! We've tried to answer the most frequently asked questions here, but if you can't find the answer you're looking for, just send us a quick message to firstname.lastname@example.org we'll be happy to help!
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