Santa Dog Help Center

FAQ

Product Questions

What age range is the book 'Santa Dog - The First Sleigh Ride' ideal for?

What age range are the plush toys ideal for?

The kids toy and dog toy appear to be quite similar... what is the difference between them?

I want to buy larger quantities of SantaDog products for an event or for my retail store, is there a wholesale program?

Is the book 'Santa Dog - The First Sleigh Ride' available in any languages other than English?

Shipping & Delivery

Where's my order?

How soon will my order be shipped?

How are shipping rates calculated?

Do all orders come with tracking?

Can I ship to a P.O. box?

Do you ship to my country?

Custom shipping & delivery options

In-person pickup

Undeliverable shipments & incorrect shipping addresses

Shopping Cart / Checkout

What payment methods are accepted?

In what currency do you charge?

I'm shopping from outside of the USA, can I still place an order?

Can I add items to an existing order?

I have a discount code. How do I apply it?

Returns & Exchanges

What is your return policy?

How long does it take to process my refund?

Important Considerations

Who's a good boy?

Get In Touch

I've looked through the FAQ, but I still can't find an answer to my question!